Notice: By registering an account or continuing to use the 92pak5 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, you must discontinue use and request account closure.
1. Introduction
92pak5 ("we", "us", "our") operates the online casino and sports betting Platform available at 92pak5.net (the "Platform"). As the data controller, 92pak5 is responsible for determining how and why personal data relating to our users is processed.
This Privacy Policy applies to all personal data we collect when you visit our website, register an account, make a deposit or withdrawal, contact our support team, or otherwise interact with the 92pak5 Platform. It should be read alongside our Terms & Conditions and Responsible Gaming Policy.
We understand that privacy is important to our players — particularly those in Pakistan who share financial details such as JazzCash and Easypaisa account information with us. This policy tells you exactly what data we hold, why we hold it, and what rights you have in relation to it.
2. Data We Collect
92pak5 collects the following categories of personal data:
Identity & Contact Data:
- Full legal name as it appears on your CNIC;
- Date of birth (used to verify you are 18 or older);
- Email address and mobile phone number;
- Residential address (city and country at minimum; full address for KYC purposes);
- CNIC number and copy of CNIC document submitted during KYC verification.
Financial Data:
- JazzCash or Easypaisa mobile wallet identifiers (phone numbers registered to the wallet);
- Bank account details where bank transfer is the chosen payment method (e.g., HBL, UBL, Meezan Bank, Bank Alfalah);
- Masked card numbers for Visa/Mastercard transactions;
- Transaction history including deposit amounts, withdrawal requests, and dates in PKR.
Technical & Usage Data:
- IP address and approximate geographic location;
- Browser type, operating system, and device identifiers;
- Pages visited, time spent on the Platform, and session duration;
- Betting and gaming activity including games played, bet amounts, and outcomes.
Communications Data:
- Records of your communications with the 92pak5 support team via live chat or email;
- Responses to surveys, promotions, or feedback requests where you voluntarily participate.
3. How We Use Your Data
92pak5 uses the personal data we collect for the following purposes:
- Account creation and management: To register your 92pak5 account, verify your identity, and maintain your account in good standing;
- Age and identity verification: To confirm that you are 18 years of age or older and that the information you have provided is accurate — a legal and regulatory requirement for online gambling operators;
- Payment processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, bank transfer, and other accepted payment methods;
- Responsible gaming compliance: To monitor gambling activity for signs of problem gambling and to enforce deposit limits, self-exclusion, and other responsible gaming tools you have activated;
- Anti-money laundering (AML) and fraud prevention: To detect, investigate, and prevent fraudulent transactions, multi-accounting, and other prohibited conduct;
- Customer support: To respond to your enquiries, resolve disputes, and improve the support experience;
- Legal and regulatory compliance: To comply with applicable laws, respond to lawful requests from authorities, and enforce our Terms & Conditions;
- Platform improvement: To analyse usage patterns, fix technical issues, and develop new features on the 92pak5 Platform;
- Marketing communications: To send you relevant promotional offers about 92pak5 games, bonuses, and events — only where you have opted in to receive such communications. You may opt out at any time.
4. Legal Basis for Processing
92pak5 processes your personal data on one or more of the following legal bases:
- Contractual necessity: Processing required to provide the 92pak5 services you have contracted for — including account management, payment processing, and customer support;
- Legal obligation: Processing required to comply with KYC, AML, and responsible gaming regulations applicable to 92pak5's operating licence;
- Legitimate interests: Processing for fraud prevention, platform security, and business analytics where such interests are not overridden by your privacy rights;
- Consent: Marketing communications, non-essential cookies, and any other processing for which we have explicitly asked for and received your consent. You may withdraw consent at any time without affecting prior processing.
5. Data Sharing
92pak5 does not sell your personal data. We share data only in the following limited circumstances:
- Payment processors: JazzCash, Easypaisa, card networks, and banking partners receive only the financial data necessary to process your transactions securely;
- Identity verification providers: Third-party KYC and AML service providers may receive identity documents to assist with verification — all such providers are bound by confidentiality agreements;
- Game content providers: Casino game studios may receive anonymised session data for RNG certification and platform integration purposes only;
- Regulatory and law enforcement authorities: 92pak5 may disclose personal data if required to do so by a valid legal order, court direction, or regulatory demand;
- Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of 92pak5's assets, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.
All third-party data processors engaged by 92pak5 are subject to contractual obligations requiring them to process your data only on our instructions and in accordance with applicable privacy law.
6. Cookies & Tracking
The 92pak5 Platform uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data. The categories of cookies we use are:
- Strictly necessary cookies: Required for the Platform to function — including session authentication, login state, and fraud prevention. These cannot be disabled;
- Functional cookies: Remember your preferences such as language settings and game lobby filters;
- Analytics cookies: Collect anonymised data about how users navigate the Platform so we can improve performance and content — used only with your consent;
- Marketing cookies: Track your interaction with 92pak5 promotions to help us serve more relevant offers — used only where you have consented.
You may manage or withdraw your cookie consent through your browser settings at any time. Disabling strictly necessary cookies will affect Platform functionality.
7. Data Retention
92pak5 retains personal data for as long as necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal and regulatory retention obligations:
- Account data and KYC documents are retained for a minimum of five (5) years following account closure to comply with AML record-keeping requirements;
- Transaction records including deposit and withdrawal history are retained for seven (7) years;
- Support communications are retained for three (3) years from the date of the communication;
- Marketing preferences and consent records are retained until you withdraw consent or for three years from the last interaction, whichever is earlier.
Data that is no longer required is securely deleted or anonymised in accordance with 92pak5's internal data management procedures.
8. Data Security
92pak5 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your device and the 92pak5 Platform;
- Encrypted storage of sensitive data including passwords (hashed and salted) and payment credentials;
- Two-factor authentication (2FA) available to all account holders;
- Role-based access controls limiting employee access to personal data on a need-to-know basis;
- Regular security audits, penetration testing, and vulnerability assessments of the Platform infrastructure.
Your Responsibility: While 92pak5 takes all reasonable steps to protect your data, you are responsible for keeping your 92pak5 login credentials confidential. Never share your password or 2FA codes with anyone, including individuals claiming to be 92pak5 support staff.
9. Your Rights
Subject to applicable law, you have the following rights in relation to the personal data 92pak5 holds about you:
- Right of access: You may request a copy of the personal data we hold about you;
- Right to rectification: You may request correction of inaccurate or incomplete personal data;
- Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected — subject to our legal retention obligations;
- Right to restrict processing: You may request that we limit how we use your data in certain circumstances;
- Right to data portability: You may request a machine-readable copy of the personal data you have provided to us;
- Right to object: You may object to processing based on legitimate interests or for direct marketing purposes at any time;
- Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time by contacting us — withdrawal does not affect the lawfulness of prior processing.
To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within 30 days.
10. Children's Privacy
The 92pak5 Platform is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided personal data to us or has registered an account, we will immediately terminate that account and delete the associated data.
If you believe that a minor has accessed the 92pak5 Platform or provided their personal data, please contact us immediately at [email protected] so that we can take prompt action.
18+ Strictly Enforced: 92pak5 requires CNIC-based age verification for all accounts. Protecting minors from online gambling is a non-negotiable obligation for 92pak5.
11. International Transfers
The 92pak5 Platform serves users primarily in Pakistan, and the majority of data processing occurs within our principal operating jurisdiction. Where personal data is transferred to third-party service providers located in other countries — for example, cloud hosting or KYC verification services — 92pak5 ensures that appropriate safeguards are in place, such as contractual data protection clauses equivalent in effect to those required by applicable privacy law.
By using the 92pak5 Platform, you acknowledge and consent to the transfer of your personal data outside of Pakistan where necessary for the provision of our services, subject to the protections described in this Privacy Policy.
12. Third-Party Links
The 92pak5 Platform may reference third-party payment providers such as JazzCash and Easypaisa. 92pak5 has no control over the privacy practices of those third-party platforms and is not responsible for their privacy policies or data handling procedures. We encourage you to review the privacy notices of any third-party service you use in connection with your 92pak5 account.
13. Amendments
92pak5 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered users via email or an on-site notification prior to the changes taking effect. The "Last Updated" date at the top of this page will be revised accordingly.
Your continued use of the 92pak5 Platform following notification of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree to the revised policy, you must discontinue use and may request account closure.
14. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data 92pak5 holds about you, please contact our Data Protection team:
- Email: [email protected] (subject line: "Privacy Request")
- Live Chat: Available 24/7 via the on-site chat widget in English and Urdu
We will acknowledge all privacy requests within 5 business days and aim to resolve them fully within 30 days, extending to 60 days for complex requests where we will notify you of the extension in advance.
How 92pak5 Protects Your Privacy
SSL Encryption
All data transmitted between your device and 92pak5 is encrypted using SSL/TLS. Your JazzCash and Easypaisa details are never transmitted in plaintext.
CNIC KYC Verification
CNIC-based identity checks protect the 92pak5 platform from fraud and underage access. Your documents are stored securely and never shared without a legal obligation.
No Data Selling
92pak5 does not sell or rent your personal data to any third party. Data sharing is limited to what is strictly necessary for payment processing and regulatory compliance.
Two-Factor Authentication
All 92pak5 accounts support 2FA to protect login access. We strongly recommend enabling 2FA, especially if you have an active PKR balance on the Platform.
Your Data, Your Control
You can request access, correction, or deletion of your 92pak5 data at any time. Opt-out from marketing emails with a single click or by contacting support.
Privacy Support 24/7
Have a privacy question or need to submit a data request? The 92pak5 support team is available 24/7 via live chat in English and Urdu.